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Your 100% satisfaction is guaranteed on any product you buy from us. Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached) or 14 days for wallpaper (see separate wallpaper return policy below). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.

Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued as a merchandise credit to be used on your next purchase/exchange. Items returned after 90 days will be shipped back to the customer.

Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. (Check order status here)

See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order - we love to hear from our customers!

  1. Please fill out the Return/Exchange Form* on the back of the sales invoice and return it with your shipment. (Please keep the Customer Copy for your records.)
  2. Place the completed Return/Exchange Form in the package with items to be returned and/or exchanged.
  3. Choose one of the following RETURN SHIPPING OPTIONS:
    • OPTION 1: Convenient and easy returns via the U.S. Post Office (not available for Non-U.S. shipments):
      • Affix the pre-paid Merchandise Return Label** to your return package and put it in the U.S. mail.
      • $7.95 plus tax will be deducted from the amount of your return (non-refundable).
    • OPTION 2: Return via the shipper of your choice:
      • You may use the label for return shipping on your packing slip, and pay for postage with the shipper of your choice.
      • If you do not have the label from your packing slip, use this address:

        Peruvian Connection
        Attn: Returns Department
        24535 McLouth Road, Box 990
        Tonganoxie, KS 66086-0990

*If you no longer have your sales invoice, you can find a new Return/Exchange Form here. If you need assistance with your return, please contact Customer Service at 1-800-221-8520 (Mon.–Fri., 8am–5pm CST).

**A pre-paid USPS Merchandise Return Label is included in every order (except non-U.S. and Store shipments). If you no longer have your label, please call us at 877-520-7378 or email us here.


Items purchased at any of our store locations can be returned to the store within 30 days of purchase, if they are unworn, unwashed, or defective (with tags still attached). The receipt must be included with the return. Your refund will be credited back to the original payment method, or a gift card will be issued. Approved returns paid by cash or check will be refunded by corporate check.

Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued to a gift card that can be used on your next purchase. Items returned after 90 days cannot be accepted for refund or exchange.


Our wallpaper is a Final Sale item and cannot be returned unless unopened and in original packaging. Unopened wallpaper rolls in their original condition may be returned within 14 days of receipt for a full refund, less the original shipping cost. Wallpaper samples are not returnable.

Please check with a professional wallpaper installer before ordering to provide you with exact quantities required. Peruvian Connection is not liable for incorrect quantities ordered.

We highly recommend purchasing wallpaper samples to verify the color and finish are acceptable. You may purchase the wallpaper samples by clicking this link. We also highly recommend purchasing all wallpaper needed for a project at one time for the best color consistency. We also recommend purchasing overage to allow for installation waste, and we suggest purchasing one extra roll to allow for any errors in measurements or installation.

Defective or damaged wallpaper must be reported immediately, prior to cutting the wallpaper, by calling Customer Service at (800)221.8520. Claims must be made within 14 days of receipt. Liability will not exceed the invoiced value of the product. Peruvian Connection is not liable for indirect, consequential, special, financial, or other losses or exemplary damages.


You may cancel your order at any time prior to shipping by contacting us. Since items are not charged until shipped, there will be no charge if your order is canceled prior to shipping.

If we didn’t answer your Returns question here, please email us anytime or call Customer Service at 1-800-221-8520 (Mon.–Fri., 8am–5pm CST).