We’ve recently moved our website to Shopify to offer you a more seamless and secure shopping experience. As part of this system migration, returns processing for orders placed before June 1 is currently on hold.

But don’t worry, return windows will be extended, so you won’t miss out once everything is back up and running.

If you placed your order on or after June 1, you can complete your self-service return at returns.peruvianconnection.com.

Thank you for your patience and support! If you have any urgent questions, feel free to reach
out to us at sales@peruvianconnection.com or +1 (800) 221-8520.

Your 100% satisfaction is guaranteed on any product you buy from us. Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached) or 14 days for wallpaper (see separate wallpaper return policy below). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.

Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued as a merchandise credit to be used on your next purchase/exchange. Items returned after 90 days will be shipped back to the customer.

Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.

Return shipping is the responsibility of the customer.

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. (Check order status here)
 

RETURN/EXCHANGE INSTRUCTIONS FOR CATALOG AND ONLINE PURCHASES:

Start your return by clicking here to our new returns portal at returns.peruvianconnection.com.

If you need assistance processing a return, please contact Customer Service at 800-221-8520.
 

STORE RETURNS/ EXCHANGES

Items purchased at any of our store locations can be returned to the store within 30 days of purchase, if they are unworn, unwashed, or defective (with tags still attached). The receipt must be included with the return. Your refund will be credited back to the original payment method, or a gift card will be issued. Approved returns paid by cash or check will be refunded by corporate check.

Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued to a gift card that can be used on your next purchase. Items returned after 90 days cannot be accepted for refund or exchange.
 

WALLPAPER RETURN POLICY

Our wallpaper is a Final Sale item and cannot be returned unless unopened and in original packaging. Unopened wallpaper rolls in their original condition may be returned within 14 days of receipt for a full refund, less the original shipping cost. Wallpaper samples are not returnable.

Please check with a professional wallpaper installer before ordering to provide you with exact quantities required. Peruvian Connection is not liable for incorrect quantities ordered.

We highly recommend purchasing wallpaper samples to verify the color and finish are acceptable. You may purchase the wallpaper samples by clicking this link. We also highly recommend purchasing all wallpaper needed for a project at one time for the best color consistency. We also recommend purchasing overage to allow for installation waste, and we suggest purchasing one extra roll to allow for any errors in measurements or installation.

Defective or damaged wallpaper must be reported immediately, prior to cutting the wallpaper, by calling Customer Service at (800)221.8520. Claims must be made within 14 days of receipt. Liability will not exceed the invoiced value of the product. Peruvian Connection is not liable for indirect, consequential, special, financial, or other losses or exemplary damages.
 

CANCELLATIONS

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing.

If we didn’t answer your Returns question here, please email us anytime or call Customer Service at 1-800-221-8520 (Mon.–Fri., 8am–5pm CST).